# My account has been suspended / closed / banned
# Temporarily Suspended
These are the reasons why you might get temporarily suspended.- You input your username and password incorrectly too many times in a short period of time - this is system issued
- The system detects an intruder on your account, and temporarily suspended it to protect it - this is system issued
- You were banned by a GameMaster for violating the Terms of Use - this is manually placed
# Permanently closed (and no longer available for use)
Permanently closed accounts are accounts that have been manually banned by a Game Master for violating the Terms of Use. The only way to attempt to get your access back is by appealing it through the ban-appeal process (see below). Most offenses do not warrant an appeal (in which case the appeal is denied), but you are free to appeal your case regardless.# Filing a ban-appeal
To file your ban-appeal, visit the account control panel.To be able to submit a ban appeal, you must have Two-Factor Authentication activated on your account. We will under no circumstances unban any account without this active.
Please note that it may take some time before the appeal is processed - but you will get a reply regardless. It will not get deleted.
# Ban Reason
You can see the reason for your ban on the account control panel under the Ban Status tab. You will be able to see the duration and reason of the ban, and is eligible, be able to file a ban appeal.- "Legacy Ban"
Any ban reasons before February 20th 2018 will not be shown, however, you will be able to appeal your ban to find out the reason.