# Opening a ticket
If you ever need assistance from a Game Master, encounter issues in-game or want to report someone for breaching our Terms of Use, you can open a ticket.
You can open a ticket in-game by clicking on the red question-mark in your game-menu, as shown in the image below. You then click on Open a Ticket and select a category. The category is arbitrary and doesn’t matter.
You can open a ticket for a variety of reasons, including, but not limited to:
Some issues and requests doesn’t belong in tickets or make for invalid tickets, such as:
Note that in some cases the attending Game Master will send a reply to the ticket through the in-game mail system. If your ticket was closed, and you expected a reply, please check your mailbox.
If your UI for some reason do not show the help request button, you can use the below script to submit a ticket. Replace “text” with a description of your issue.
You can open a ticket in-game by clicking on the red question-mark in your game-menu, as shown in the image below. You then click on Open a Ticket and select a category. The category is arbitrary and doesn’t matter.

- Reporting a player for violating the Terms of Use
- If you are stuck somewhere in the world, and have tried the
.unstuck
- command.
- Restore items - if they meet the requirements
Some issues and requests doesn’t belong in tickets or make for invalid tickets, such as:
- Bug reports
- Asking for items, gold, levels, etc (as mentioned above, some items are subject to being restored, see the separate topic)
Note that in some cases the attending Game Master will send a reply to the ticket through the in-game mail system. If your ticket was closed, and you expected a reply, please check your mailbox.
If your UI for some reason do not show the help request button, you can use the below script to submit a ticket. Replace “text” with a description of your issue.
/script NewGMTicket(1, "Text")